FAQ

Our servers are located in several InterDC Datacenters in Enschede, Hengelo & Doetinchem (Netherlands).

More information can be found on the datacenter page.

We have hundreds of servers, some of which are used for shared web hosting and reseller hosting. Each server has at least 8 cores and 32GB RAM. Storage is provided on SSD disks. More information can be found on the following page: Server specifications.

Yes, PHP and MySQL are supported on our servers.

In the DirectAdmin control panel, you can choose which PHP version you want to use.

Chamber of Commerce number: 87733765
VAT number: NL864388615B01

Go to your current domain provider and request the transfer key or transfer code for the domain (also called an EPP code or token). Enter this code during the transfer request in our system. The domain will be transferred within 24 hours, and it may take up to 5 business days before the transfer is fully completed.
See also the section about special considerations for transfers for more information.

All domains

You need a transfer code to transfer the domain. You can request this from your current domain provider. This code is sometimes also called an EPP code, token, or transfer key.

COM / NET / ORG / INFO / US / BIZ

The registrar lock must be removed from the domain (if present) before the domain can be transferred. Your current domain provider can do this for you.

NL

If the transfer is refused, the transfer can still be initiated using the following form: TransferForm.pdf.

NU

The following form must be completed and signed.

No, it is not possible to change a registered domain name afterwards. You will need to register a new domain name.

Yes, you can change the nameservers of your domain free of charge through our control panel.

You can change the owner details of a domain through our control panel or by contacting our support department.

There are also a few exceptions:

• .be: The old owner must confirm the change by email.
• .de: A German administrative contact person is required.
• .eu: The following form must be signed or the old owner must confirm by email.
• .nu: The following form must be signed.

In some cases, certain extensions may charge fees for the change:

• .be: registration cost for 1 year.
• .eu: registration cost for 1 year.
• .nu: registration cost for 1 year.

You can log in to the control panel through the client area or directly via the provided DirectAdmin login URL.

You can upload your files using FTP, SFTP, or the file manager in the DirectAdmin control panel.

Yes, you can usually preview your website using a temporary URL or by modifying your hosts file before the domain points correctly.

After logging in to the DirectAdmin control panel, you can manage domains, email accounts, databases, DNS settings, and other hosting features through the available menus.

If you exceed your data traffic limit, your website may become temporarily unavailable or additional charges may apply depending on your hosting package.

You can create and manage email accounts through the DirectAdmin control panel. Use the provided IMAP/POP3 and SMTP settings in your email client.

You can enable and manage DNSSEC through the DNS management section in the control panel if your domain extension supports it.

Yes, overselling is allowed on reseller accounts unless stated otherwise in your package specifications.

There is no limit on domains or accounts in our reseller packages. The only limit is the disk space.